TERMS & CONDITIONS
When you book accommodations or services at Neon Rose Motel, you agree to the following terms and conditions. Please read our terms and conditions carefully before making your reservation. A valid credit card is required to guarantee a reservation. This guarantee may be made confidentially by secure server at the time of making a reservation.
By completing your reservation, you agree to accept the conditions and charges associated with the rate you have selected and the terms and conditions for use of this website. Please see our Privacy Statement for information on our data collection and usage practices.
PRIVACY NOTICE
Guest safety is the most important thing for us. It is committed to protecting your privacy, the confidentiality and security of personal information you provide to us. The information you provide is necessary to process and confirm your reservation; and may include collecting this information in a personal profile. We may also collect information to allow us to properly process the account payments.
The information you provide to us may be used to:
– Contact you if there is a change to your reservation
– Create a profile to help with further reservations you make
– To notify you by email, if you have consented to it when registering on our site, about our special offers and promotions that may be relevant to you.
The information you provided may be disclosed to other parties who have a contractual relationship with the motel such as banks and service providers. Neon Rose may have legal obligations required by law to disclose information you provided to the hotel.
RESERVATION PROCEDURE
Reservations have to be made in writing, either by filling out the reservation form available on our websites or by writing other correspondence such as email. Follow the step-by-step instructions below to make your reservation.
Fill in the form completely if you are making reservation through website reservation form. If you are making your reservation through other means of written communication, please provide detailed information including number of persons arriving with their nationality, and age.
Detailed information regarding the number of persons including their nationality and age is required prior to accepting your reservation.
Neon Rose Motel is not a child friendly property and allows only children over the age of 12 to stay with us.
Unless explicitly stated, the maximum capacity of each suite is two adults or 1 adult and 1 child per bedroom. Neon Rose has special regulations in maximum capacity.
Our reservation officer will respond to your inquiry within 24 hours if you contact us by email. If you do not receive any response from our side after 24 hours, please contact us immediately via the following email address: bookings@neonrosemotel.com
If the inquired room is available, you will receive a response with detailed information about the suite, its rates for the inquired period, and further instruction for completing your reservation.
Availability may change at any time, especially during peak and high seasons. Rooms available at the time of contact for questions may no longer be available when you decide to confirm your reservation. It is therefore advisable to confirm your reservation as soon as you receive the availability information.
Make sure to settle the payment upon reserving. Your reservation will be automatically declined if the payment attempt failed.
When we receive the payment, we will issue a payment receipt along with booking confirmation containing related information to your reservation including check-in and check-out date, exclusions and inclusions, remaining payments, etc.
For exact pick-up arrangement, please provide detail of the arrival schedule of each member of your group.
CONFIRMED BOOKINGS
All bookings are held in good faith for the arrival to the departure dates listed in the reservation system, at the rate determined at the time of booking. Full payment for your booking must be received by Neon Rose Motel prior to your arrival. Reservation is confirmed with valid credit card accepted. You undertake that you are of legal age; that all details you provide as part of the booking process, payment process or any purchase on this website are correct; that the credit card used is your own; and that there are sufficient funds to cover the cost of the accommodations and other products & services. Reservations can be cancelled if any of the above conditions can’t be met and verified. Any reservation made is not confirmed or held until it’s answered with a Letter of Confirmation or a Voucher through email by the Neon Rose reservation teams. Confirmed bookings can be rescheduled upon your request via email, subject to availability.
PACKAGE DEALS, ADD-ONS AND PROMOS
These are offered from time to time and are subject to further terms and conditions which may or may not be detailed on the website. These terms and conditions can be confirmed by contacting hotel Reservations prior to booking. Booking for these packages implies acceptance of all additional special terms and conditions. Any and all package offers, add-ons and promos may be withdrawn at any time without notice. Package offer orders, add-on & promo purchases are non-refundable, non-exchangeable and non-transferable.
MINIMUM STAY
Package deals and some standard rate bookings during peak periods require minimum night’s stay. Changes to reservations that do not meet minimum stay may be refused. Early check-out for reservations with minimum stay requirements is not-refundable. While we do our best to inform guests of our policies, it is ultimately the responsibility of guests to be aware of the minimum stay requirements of their reservation. Minimum night stay from July 1st 2024 and onward is 2 nights.
PAYMENT
When the Guest makes a booking request, the Guest must make the appropriate deposit payment to Neon Rose Motel within 5 working days after confirmation of availability. If the required deposit payment is not received within the 5 business days, Neon Rose Motel Bali reserves the right to cancel the Guest’s booking request. The following deposit payment applicable to most rooms.
A deposit of 100% of the total amount due for rent (“Deposit”) must be received by Neon Rose Motel within five (5) business days from the date the guest is issued the relevant invoice and payment instructions for bookings made less than:
If the Deposit is not paid as required, the booking will not be completed and the booking will be considered cancelled.
PAYMENT METHODS
We have 3 different payment methods to make it easier for you to book a room. You can choose the one that is easiest in your situation.
Paypal
Credit/Debit
Apple Pay
ROOM RATE AND PRICE
The most accurate source of our official rates and prices can be found on our official website; www.neonrosemotel.com, and also by messaging our Reservation centre directly during Bali office hours: 9am - 5pm, GMT+8).
Rates and price information from these sources are the best prices that can be applied to rooms, and or other services provided by Neon Rose Motel
RATE DISPLAY AND PROMOTION
All prices are quoted, and must be paid in Indonesian Rupiah (Rp).
The displayed or advertised 'Lowest Price' is taken from the lowest available price 15 days from today (Early Bird Orders) applicable to today's confirmed bookings (Today's Best Price).
Rates and rates apply for standard double room occupancy (2 people in one bedroom),
Daily suite rates will fluctuate and change without notice, depending on; seasonality, availability, special offers, and other conditions. High/peak season surcharges or mandatory dinner fees may apply during certain periods. To stay up-to-date, please always check the latest rates and availability on this website periodically for your preferred stay date to see the final applicable price.
All prices, including special price offers provided to you on a case-by-case basis (via website, email or telephone) always have limited validation. A confirmed and paid order must be made to claim the offer before it expires.
REFUNDS FOR CREDIT CARD
Refunds for Credit Card Payments will be made after payment is completed and after the bank declares that there are no irregularities in the transaction. “Shorten Stay” & “No Show” for confirmed bookings will not be refunded. For group or corporate bookings, cancellations can be confirmed with Hotel Reservations by an authorised representative of the group, or the person making the reservation.
FORCE MAJUERE
Neon Rose Motel is not responsible for booking cancellations and shortened stays due to force majeure/acts of God or conditions beyond the property's control, including floods, earthquakes, explosions, fires, civil disobedience, war, epidemics/pandemics, laws not effective as of the date of this agreement, labor dispute or third-party suspension. In addition, Neon Rose Motel will not be liable for any failure to perform its arrangements and other obligations under the same circumstances. In such cases, Neon Rose Motel must be given a reasonable extension of time to perform obligations or arrangements.
Rescheduling (rebooking) or other arrangements may, at Neon Rose Motel sole discretion, be considered without a rebooking fee, but subject to availability and within six (6) months from the time of booking. Rates at the time of booking will apply, but if the schedule is to be changed from a lean period to a peak period, the price difference will be collected.
SECURITY DEPOSIT FOR ANY DAMAGES & LOSES
A valid security deposit for unexpected expenses of Rp. 1.500.000,- for each room is required upon check-in. This can be done by cash or credit card and will be refunded upon inspection of the room upon check out. If any damage or damage occurs to the suite due to the guest's actions, intentional or not, then we ask you to report it to the hotel manager so that we can repair the damage as soon as possible and we reserve the right to add the cost of replacing or repairing items to the guest's bill at check out. For the avoidance of doubt damage/damage includes, but is not limited to, permanent stains, cigarette burns, rips, scratches or other damage to furniture and soft furnishings. Failure to provide a security deposit may result in the rejection of the reservation, without a refund.
RESPONSIBILITY
Please note that we are not responsible for any loss or damage to personal equipment and property during your stay at Neon Rose Motel or during your participation in any activities during your visit to Bali. We will not be responsible for any delays, additional costs or inconveniences that may be caused directly or indirectly by events beyond our control such as delays in arrival of International flights, civil disturbances, fires, floods, unusually bad weather, God's destiny, Government actions, or failure of any machine or equipment.
SMOKING POLICY
Smoking is not permitted anywhere in the hotel. However, guests can smoke outside the hotel / parking area. Ashtrays are provided for guests' use upon request.
If guest is found smoking inside the hotel, the full security deposit will be forfeited to cover the cost of cleaning the Air Conditioning System and fumigating the furniture, etc. Neon Rose management reserves the right to pursue the main guest for any additional costs as a result of having to move future guests while the villa is being cleaned and fumigated.
INSECTS & PESTS
Insects and pests are sure to exist in Bali's tropical climate. This is normal and management will take action to eradicate the problem completely. Please contact Neon Rose Motel management as soon as possible if you encounter any problems with insects or pests and they will act accordingly. Failure to promptly report a problem cannot be considered a reason by the guest to claim compensation.
PETS
Pets of any kind are NOT allowed in or within the motel area. Pets, or pet evidence, found on the premises will result in immediate eviction, and the guest's rent and deposit will be forfeited to cover the costs of professional curtain and furniture cleaning, etc.
DRUGS & HAZARDOUS MATERIALS
All guests and members of their entourage are not allowed to use or bring illegal substances, flammable liquids or other explosives or items deemed dangerous to life, limbs or property into the hotel.
LIABILITY
It is highly recommended to get travel insurance which covers any potential loss during your vacation including illness, injury, death, damage, loss and cancellation. Neon Rose Motel is not responsible under any circumstances to replace or return any unused portion of accommodation and other related services.
Neon Rose Motel is not responsible for any damage, loss, injury and death suffered by guests staying both inside and outside the motel.While we make our best efforts to ensure the accuracy of the information presented on our website, we are not responsible for any changes and alterations made by the management.
Neon Rose Motel is not responsible for the loss and damage to the personal belongings of guests and visiting guests including the vehicles and personal belongings left inside.
OTHERS
We strive to provide a comfortable environment for all our guests. Please note that our rooms are generally located in residential areas and there are relevant noise, section and function restrictions. No party or noise will be accepted at any time unless previously arranged. Please follow these rules to save unfavorable eviction from the motel in case of any complaints. Just be cool.
Governing Law
These Terms and Conditions are covered in all respects by Indonesian Law and any legal action arising under the contract will only be brought to the appropriate Court having jurisdiction in that country. We will not be liable, whether under a tort or contract, for any damage or loss suffered or incurred by visitors, including direct, consequential, incidental, special or indirect damages, arising out of or resulting directly or indirectly from : International flight delays, any government restrictions, war strikes, industrial actions, riots, natural disasters, or any other event or circumstance beyond our control.
If you have any questions about this Privacy Policy or Terms of Use, please contact us by email: bookings@neonrosemotel.com
